Refund & Return

1. Please understand the following before requesting a refund.

All our artworks are made by hand. Thereby each piece is unique & slightly different from each other. Any irregularities that are a characteristic of a sincerely handmade piece of art are not considered a defect.

We do not offer refunds on commissioned works (see 2).

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2. Refund request is considered if and only if:

1. Artwork is delivered in a physically damaged condition.
2. Artwork has missing parts or accessories.
3. Artwork is lost in transit.

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If any of the above mentioned conditions is met please notify us at customerhelp.bywoman@gmail.com within 48 hours of receiving the order supported with high-resolution images/videos of unboxing & the artwork. Please note photo & video proof is mandatory for refund processing.

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3. Please note:

The by Woman team holds the right to not accept refund requests in case the artwork is used or damaged by the customer or if the above mentioned conditions (see 2) are not met. Refund requests are subject to an inspection by the team and processed only upon passing said inspection. by Woman shall take up to 20 working days to perform a quality check and process the refund after receiving the artwork at one of our warehouses. Damages due to neglect, improper usage or wrong application will not be covered under our Refund Policy.

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A return is considered if and only if:

1. Artwork is delivered in a physically damaged condition.
2. Artwork has missing parts or accessories.

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If any of the above mentioned conditions is met please notify us a customerhelp.bywoman@gmail.com within 48 hours of receiving the order supported with high-resolution images/videos of unboxing & the artwork. Please note photo & video proof mandatory for returns processing.

2. For returns:

1. Pick up shall be arranged with a reliable carrier.
2. Packaging shall be done by carrier.
3. Return receipt /ID shall be provided by carrier. Please retain this for future reference.
4. Please keep artwork safe in original packaging.
5. Please share high-resolution videos & images (See A).

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Please note:

The by Woman team holds the right to not accept returns in case the artwork is used or damaged by the customer or if the above mentioned conditions (see 1 and our Refund Policy) are not met. Returns are subject to an inspection by the by Woman Team and processed only upon passing said inspection. by Woman shall take up to 20 working days to perform a quality check and process return & refund after receiving the artwork at one of our warehouses. Damages due to neglect, improper usage or wrong application will not be covered under our Return Policy (see also our Refund Policy).

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Questions about the refund policies should be sent to us at contact@bywoman.art

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